These terms set out the agreement between LivoNord EXPRESS and the customer for moving, delivery, and related services. By booking with us, you agree to the terms below.
Service time begins when our team arrives at the pickup location and ends once all items are unloaded and the work area is cleared. The final price depends on the booked time, the distance travelled, and any additional services selected.
All estimates are based on the information provided by the customer at the time of booking. Actual final charges may vary if the service scope, access, distance, or time changes. We will confirm the final details before the move if needed.
Bookings are confirmed once the requested service and preferred schedule have been accepted. We may request a deposit for longer-distance jobs or special requests. Accepted payment methods may include cash, bank transfer, or approved digital payment methods, depending on the arrangement.
We understand plans can change. Cancellations made with reasonable notice allow for a smoother rescheduling process. If a booking is cancelled at short notice, a cancellation fee may apply depending on the timing and preparation already completed.
We provide moving and logistics services according to the booked plan and agreed details. We do not transport hazardous, prohibited, or perishable goods unless specifically agreed in writing.
Customers must make sure the items are ready for transport, accessible at the pickup point, and safe to handle. Someone should be present during the move when needed. We expect all parties to follow safety instructions and avoid rushing the team or interfering with safe working conditions.
We are not responsible for delays or issues caused by weather, road conditions, access restrictions, labour disruptions, or events beyond our reasonable control.
We may update these terms from time to time to reflect operational or legal changes. Continued use of our services means the updated terms apply.
By booking our service, you confirm that you understand and agree to these terms and conditions.
If you have any questions, contact info@livonordexpress.fi or call +358 44 933 6215.